> For the complete documentation index, see [llms.txt](https://docs.reveald.com/technical-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.reveald.com/technical-documentation/admin-guides/epiphany-intelligence-platform-administrator-guide/epiphany-tools/tickets/closing-a-ticket.md).

# Closing A Ticket

When you change ticket status to "Closed", you will be prompted to enter a **Ticket Resolution** and a **Resolution Reason:**

<figure><img src="/files/jXfLZKfutI3DubKXsyQD" alt=""><figcaption><p>Closing a ticket</p></figcaption></figure>

Both fields need to be completed for the ticket to close.&#x20;

The ticket Resolution Reason is stored as a comment for future readers.&#x20;