> For the complete documentation index, see [llms.txt](https://docs.reveald.com/technical-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.reveald.com/technical-documentation/admin-guides/epiphany-intelligence-platform-administrator-guide/epiphany-tools/tickets/closing-a-ticket.md).

# Closing A Ticket

When you change ticket status to "Closed", you will be prompted to enter a **Ticket Resolution** and a **Resolution Reason:**

<figure><img src="https://4132260347-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Ftkp3obVDMu3n9ZTUpfEP%2Fuploads%2FUCv1ezTO0vRglmlcuTrB%2Fimage.png?alt=media&amp;token=23497795-216a-453d-9581-016a3383459e" alt=""><figcaption><p>Closing a ticket</p></figcaption></figure>

Both fields need to be completed for the ticket to close.&#x20;

The ticket Resolution Reason is stored as a comment for future readers.&#x20;