# Adding comments to a ticket

Comments within tickets are how an issue, change request, or other ticket is progressed - successive people add comments until the ticket is resolved and closed. 

To add or view ticket comments, select the **Comments** tab from the top of the ticket window:

Comments contributed by yourself appear right-aligned in Blue, and comments by others appear left-aligned with their user avatar identifier and their user name. 

You may also see comments added by connected systems and bots - for example, comments added by JIRA users which will be left-aligned, and will include the JIRA user detail within the comment body. 

<figure><img src="https://4132260347-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Ftkp3obVDMu3n9ZTUpfEP%2Fuploads%2F6DHItjbpvVDl7ibVszSo%2Fimage.png?alt=media&#x26;token=61040750-5426-4924-91ac-98d432e16f94" alt=""><figcaption></figcaption></figure>

To add a comment, enter it in the bottom text box and hit **Send.**&#x20;

{% hint style="info" %}
You can use [markdown](https://www.markdownguide.org/basic-syntax/) formatting in the ticket comment box to decorate the text - for example to make some text bold, \*\*surround it with two stars\*\*.
{% endhint %}