> For the complete documentation index, see [llms.txt](https://docs.reveald.com/technical-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.reveald.com/technical-documentation/admin-guides/epiphany-intelligence-platform-administrator-guide/epiphany-tools/tickets/adding-comments-to-a-ticket.md).

# Adding comments to a ticket

Comments within tickets are how an issue, change request, or other ticket is progressed - successive people add comments until the ticket is resolved and closed. 

To add or view ticket comments, select the **Comments** tab from the top of the ticket window:

Comments contributed by yourself appear right-aligned in Blue, and comments by others appear left-aligned with their user avatar identifier and their user name. 

You may also see comments added by connected systems and bots - for example, comments added by JIRA users which will be left-aligned, and will include the JIRA user detail within the comment body. 

<figure><img src="/files/gP7dRSvGYvLFgeEMUZJz" alt=""><figcaption></figcaption></figure>

To add a comment, enter it in the bottom text box and hit **Send.**&#x20;

{% hint style="info" %}
You can use [markdown](https://www.markdownguide.org/basic-syntax/) formatting in the ticket comment box to decorate the text - for example to make some text bold, \*\*surround it with two stars\*\*.
{% endhint %}