# Tickets

Epiphany includes a ticketing system for managing and tracking tasks. You can create tickets from scratch, or certain areas in Epiphany includes the ability to directly create a ticket based on a known issue, as shown in the image below from the Path Finder. 

<figure><img src="/files/0r0c2YSw7d6bS1jETyQv" alt=""><figcaption></figcaption></figure>

To access Tickets:

* In the left navigation menu, select **Tickets Management** and then select **Tickets**.

<figure><img src="/files/aYrb1CR4wizuvra1GNSc" alt=""><figcaption><p>Main Ticket page</p></figcaption></figure>

The Tickets page includes a wealth of information about all your tickets:&#x20;

* New Tickets Today
* Total Open Tickets by Type
* Total Open Tickets by Priority
* Total Tickets by Status
* Total Per Day Open Tickets by Type
* Total Active and Inactive Tickets
* Velocity (tickets opened vs closed)
* Total Per Day Opened VS Closed Tickets
* Spreadsheet view of all tickets

{% hint style="info" %}
In the image above, some tickets include a blue chevron <img src="/files/GjPM5izim5j4BKmrsH1t" alt="" data-size="line"> on the left. It indicates that the ticket is synchronized to Reveald's Fusion Center, which is a feature available to subscribers to Reveald's services.&#x20;
{% endhint %}

In tiles with colored circles, you can roll your mouse over each color to get a count of tickets in various categories. For example, in the **Total Open Tickets By Type** tile, if you roll over the blue area in the circle, you get a pop-up showing there are two Investigation tickets. Then if you click on that color, the bottom half of the page (the ticket list) updates to show only those tickets.&#x20;

![](/files/6X0VLNwYcdGdH4gKEhWt)

In the list of tickets in the bottom half of the page,  The Platform Area column uses icons to identify the chosen area:\
![](/files/OZ4ZrKZpZvFHdDDBSpSM)

### Sorting Tickets

You can sort the ticket list by any of the headings. For example:

* Click on **Priority** to see tickets grouped by priority.
* Click on **Title** to see tickets sorted alphabetically by title.
* Click on **Assignee** to see tickets grouped by who is responsible for each ticket.&#x20;

{% hint style="success" %}
A useful way to stay on top of tickets and ensure that none of them become too aged is to sort on **Ticket Age** and look at the oldest tickets to identify any that need to be taken care of soon.&#x20;
{% endhint %}

### Viewing Ticket Details

You can click on a ticket to see more details about the ticket. These are the same fields you see when you create a ticket.&#x20;

<figure><img src="/files/dxLppxW3pk0ViDmr37CP" alt=""><figcaption></figcaption></figure>


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