> For the complete documentation index, see [llms.txt](https://docs.reveald.com/technical-documentation/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.reveald.com/technical-documentation/admin-guides/epiphany-intelligence-platform-administrator-guide/epiphany-tools/tickets.md).
# Tickets
Epiphany includes a ticketing system for managing and tracking tasks. You can create tickets from scratch, or certain areas in Epiphany includes the ability to directly create a ticket based on a known issue, as shown in the image below from the Path Finder.
To access Tickets:
* In the left navigation menu, select **Tickets Management** and then select **Tickets**.
Main Ticket page
The Tickets page includes a wealth of information about all your tickets:
* New Tickets Today
* Total Open Tickets by Type
* Total Open Tickets by Priority
* Total Tickets by Status
* Total Per Day Open Tickets by Type
* Total Active and Inactive Tickets
* Velocity (tickets opened vs closed)
* Total Per Day Opened VS Closed Tickets
* Spreadsheet view of all tickets
{% hint style="info" %}
In the image above, some tickets include a blue chevron on the left. It indicates that the ticket is synchronized to Reveald's Fusion Center, which is a feature available to subscribers to Reveald's services.
{% endhint %}
In tiles with colored circles, you can roll your mouse over each color to get a count of tickets in various categories. For example, in the **Total Open Tickets By Type** tile, if you roll over the blue area in the circle, you get a pop-up showing there are two Investigation tickets. Then if you click on that color, the bottom half of the page (the ticket list) updates to show only those tickets.
In the list of tickets in the bottom half of the page, The Platform Area column uses icons to identify the chosen area:\
### Sorting Tickets
You can sort the ticket list by any of the headings. For example:
* Click on **Priority** to see tickets grouped by priority.
* Click on **Title** to see tickets sorted alphabetically by title.
* Click on **Assignee** to see tickets grouped by who is responsible for each ticket.
{% hint style="success" %}
A useful way to stay on top of tickets and ensure that none of them become too aged is to sort on **Ticket Age** and look at the oldest tickets to identify any that need to be taken care of soon.
{% endhint %}
### Viewing Ticket Details
You can click on a ticket to see more details about the ticket. These are the same fields you see when you create a ticket.